Refund & Return Policy
Prime Peptide Vault Refund & Return Policy
At Prime Peptide Vault, customer satisfaction is important to us. We are committed to providing a professional, transparent, and dependable shopping experience. Please review our return and refund policy before placing an order.
Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, products must:
Be unopened and unused
Remain in their original packaging
Be in the same condition they were received
Include proof of purchase or an order confirmation number
For safety, quality control, and product integrity reasons, we cannot accept products that have been opened, used, altered, or damaged after delivery.
Non-Returnable Items
The following items are not eligible for return:
Opened products
Used products
Products not in their original condition
Gift cards
Promotional or final sale items
Products damaged due to improper handling or storage
These guidelines help us maintain quality and protect all customers.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or denial of your refund request. If approved, refunds will be issued to your original payment method.
Please allow 5–6 business days for your financial institution to process the refund after it has been issued. Shipping charges are generally non-refundable unless the return is the result of our error or a confirmed defective item.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If you receive:
A damaged item
An incorrect item
A defective product
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A brief description of the issue
Clear photos of the product and packaging
Our team will review the information and work to provide an appropriate resolution as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless:
The incorrect item was shipped
The item arrived damaged
The product is confirmed to be defective
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
Order Cancellations
Orders may be canceled before they enter processing or shipment preparation. Once an order has been processed or shipped, cancellation may no longer be possible, and the order will be subject to our standard return procedures. If you need to cancel an order, please contact us as soon as possible.
Shipping Restrictions
Prime Peptide Vault currently serves customers within the United States.
Customers are responsible for ensuring they comply with all applicable local, state, and federal regulations prior to placing an order. Additional shipping restrictions may apply based on location and product availability.
How to Request a Return
To begin a return request, please contact our support team through our Contact Us page and provide:
Full name
Order number
Email address used during checkout
Reason for the return request
Our team will review your request and provide further instructions if your order qualifies under this policy.
Contact Us
If you have questions regarding this policy, please visit our Contact Us page.
Our support team is available to assist with order questions, returns, refunds, and general inquiries.
Prime Peptide Vault
Quality You Can Trust. Confidence You Can Feel. Service You Can Depend On.